Category Archives: S4B

Skype for Business

Unified Messaging broken after moving user to O365

After moving a user from on-prem Exchange 2010 to Office 365, we would get the following error in the Skype for Business trace logs.  Why was this happening?

ms-diagnostics: 15014;reason=”Hosted Voicemail Policy assigned to the user is not fully configured. Destination or Organization might be null”;source=””;appName=”ExumRouting”

After you move someone you need to grant the hosted voicemail policy.

get-csuser test.user | Grant-CsHostedVoicemailPolicy -PolicyName “Lync NorthAmerica Policy”